Shipping Policy

SHIPPING POLICY

(Shipping Policy)

This Shipping Policy (hereinafter — the «Policy») defines the procedure for delivery of goods purchased on the website https://yamagataoni.shop (hereinafter — the «Site») from individual entrepreneur Butkov Vladislav Viktorovich, IE No. 002-2025-169-2921, INN 20405200450483, address: Kyrgyz Republic, Bishkek, Kalyka Akieva St., 11 (hereinafter — the «Seller»).

1. General provisions

1.1. Delivery is carried out within the territory of the Kyrgyz Republic and to any countries of the world that accept shipments by the selected logistics companies. 1.2. An order is considered confirmed after all details have been agreed and payment has been received (unless another method is indicated on the Site). 1.3. Production times for handmade items may vary and are stated individually.

2. Delivery methods

2.1. Delivery is carried out by the following services (depending on the country and type of goods):

• •CDEK
• •EMS
• •Kyrgyz Post
• •DHL / FedEx / UPS (international shipments)
• •Other operators (by agreement)

2.2. The specific delivery method is selected by the Seller based on the destination country, timelines, restrictions, and characteristics of the goods.

3. Delivery times

3.1. Timescales depend on:

• •availability of the item or production time;
• •region and country of delivery;
• •operation of courier and postal services;
• •customs procedures for international shipments.

3.2. Average timescales:

• •Kyrgyzstan: 2–7 business days
• •CIS: 7–21 days
• •Europe / Asia: 10–25 days
• •USA / Canada / Australia: 14–35 days

3.3. The stated timescales are approximate and may change for reasons beyond the Seller's control.

4. Cost of delivery

4.1. The cost is calculated individually depending on the country, operator, and package weight. 4.2. The Seller informs the Buyer of the final delivery cost before payment of the order. 4.3. Under promotions or special offers, delivery may be free.

5. Order tracking

5.1. After the order is shipped, the Buyer is provided with a tracking number. 5.2. Tracking is carried out on the website of the selected logistics company. 5.3. The Seller is not liable for status updates, the operation of third-party websites, or delays caused by logistics companies.

6. Customs rules and fees

6.1. International shipments may be subject to customs duties, VAT, or other fees. 6.2. All customs payments are paid by the Buyer in accordance with the laws of their country. 6.3. The Seller does not control the work of customs authorities and is not responsible for delays related to inspection of the package.

7. Liability for delivery

7.1. The risk of accidental loss or damage to the goods passes to the Buyer from the moment the shipment is handed over to the logistics service. 7.2. All damage caused by the delivery service is resolved with the carrier (in accordance with their rules). 7.3. For its part, the Seller provides photos of the item before shipping to confirm its integrity.

8. Incorrect delivery details

8.1. The Buyer is responsible for the accuracy of:

• •full name
• •address
• •phone number
• •postal code
• •contact email

8.2. In case of the Buyer's errors, return or reshipment is carried out at the Buyer's expense.

9. Contacts

For delivery inquiries: Email: vitali.jumps2001@mail.ru Phone: +996 554 633 637