Return Policy

RETURN POLICY

(Refund Policy)

This Return Policy (hereinafter — the «Policy») has been developed by individual entrepreneur Butkov Vladislav Viktorovich, IE No. 002-2025-169-2921, INN 20405200450483, address: Kyrgyz Republic, Bishkek, Kalyka Akieva St., 11 (hereinafter — the «Seller»), and governs the procedure for returning and exchanging goods purchased on the website https://yamagataoni.shop (hereinafter — the «Site»).

By placing an order, the Buyer confirms agreement with this Policy.

1. General provisions

1.1. All goods presented on the Site are collectible and training handmade items of premium quality. 1.2. Each item is created by a craftsman individually from high-strength steels and is designed for demonstration tests and training loads. 1.3. Minor differences in texture, shade, steel pattern, and finishing details are normal for handmade production and are not considered defects. 1.4. The Seller does not accept returns for reasons such as «did not like it», «expected something else», or other subjective grounds.

2. Goods not eligible for return

The following are not eligible for return:

• •individual (custom) orders;
• •items made to the Buyer's measurements or references;
• •goods with any signs of use;
• •items damaged by the Buyer;
• •items deformed due to improper storage or care.

3. Grounds for return

A return is possible only in the following cases:

• •the Buyer received a completely different model that differs from the one stated in the order;
• •a serious manufacturing defect is discovered, confirmed by photo/video immediately after receipt.

Note: damage to the outer packaging that did not affect the item is not grounds for a return.

4. Procedure for submitting a return request

4.1. The Buyer must report the problem within 48 hours after receiving the goods.

4.2. To submit a request, the Buyer must write via WhatsApp to: +996 554 633 637 and provide:

• •order number;
• •full name;
• •photos and video of the goods;
• •description of the problem;
• •photos of the packaging.

4.3. The Seller reviews the request within 3 business days and communicates the decision via WhatsApp.

5. Return decision

After reviewing the request, the Seller may offer:

• •a partial refund — if the defect does not affect the use of the item and is minimal (the amount of compensation depends on the nature of the defect);
• •a full refund (rarely, in case of a serious manufacturing defect);
• •an exchange of the item;
• •repair or restoration (if possible).

5.2. If the return is approved, the Buyer sends the goods to the Seller in the original packaging. Shipping costs are borne by the Buyer unless otherwise stated in the decision.

5.3. Inspection of the goods after return takes up to 7 business days.

6. Refund of funds

6.1. Refunds are made by the same method used for payment. 6.2. The refund period is up to 14 business days after approval of the request. 6.3. Payment system fees are non-refundable.

7. International returns

7.1. For international orders, the Buyer is responsible for:

• •the cost of return shipping;
• •customs fees;
• •preparation of documents.

7.2. The Seller is not liable for delays caused by postal services or customs.

8. Contact details

For return inquiries: WhatsApp: +996 554 633 637 Address: Kyrgyz Republic, Bishkek, Kalyka Akieva St., 11